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FAQ

FAQ

Are Riegen products energy-efficient?

Yes, Riegen products are designed with energy efficiency in mind. Our ceiling fans feature energy-saving DC motors, and our instant water heaters come with an Inverter DC Pump, which enhances water flow while reducing power consumption, making them more energy-efficient and cost-effective.

The Riegen Nova Pro series incorporates advanced technologies to ensure safety, convenience, and personalized comfort:

SmartTemp Technology: Maintains your preferred temperature consistently by automatically adjusting to changes in water flow, preventing scalding and ensuring uninterrupted comfort.
Memory Mode Setting: Allows users to save and quickly access their favorite temperature settings, providing a customized experience for every family member.
ActivSafe Technology: Conducts automatic safety checks to ensure the heater operates safely and reliably, offering peace of mind during every use.

Riegen’s water heaters come with the following warranty coverage:

10 years for the anti-leak tank
7 years for the heating element
5 years for the DC pump
1 year general warranty

Yes, our water heaters are equipped with multiple safety features, including overheat protection, anti-scalding mechanisms, and a safety shut-off function to ensure safe operation. For selected models only.

Here are the meanings of the error codes displayed on your water heater:

E1: RCD (Residual Current Device) problem
E2: Thermistor faulty
E3: Overheat
E4: PCB (Printed Circuit Board) faulty
If you encounter any of these error codes, it’s recommended to contact customer service or a professional technician for assistance

Yes, pump models of the Riegen Nova and Nova Pro series come equipped with a built-in Inverter DC Pump and Low Water Activator, enhancing water flow even in areas with low water pressure. This ensures consistent water delivery and optimal performance.

Riegen ceiling fans come in a range of sizes, typically from 16 inches to 66 inches, to suit various room sizes and layouts.

Using the Riegen Smart App, follow the setup instructions to connect your fan to your WiFi network. Ensure your router is set to 2.4GHz for seamless pairing.

Yes, once connected to WiFi, you can control the fan from anywhere using the Riegen Smart App, including turning it on/off, adjusting speed, setting schedules and others. (For Wifi models only)

Yes, the Riegen Smart App allows you to manage multiple devices, offering complete control from one platform.

Yes, the Riegen Smart App allows multiple users to access and control the ceiling fan, ensuring convenience for everyone in the household.

Yes, the fan includes a manual remote control for offline use, ensuring continued functionality.

Riegen offers a 7-year or 10-year motor warranty for different ceiling fan models, a 2-year warranty for the receiver, and a 2-year general warranty for selected models.

No, Riegen ceiling fans now come with an upgraded 2-year general warranty, automatically applied without the need for any additional application.

You can purchase the Riegen WiFi USB adapter or LED light kit by contacting our customer service team at 03-77319139 or visiting one of our authorized dealer shops.

Yes, the LED lights offer three color options (warm, neutral, and cool), and some models feature six dimming levels, allowing you to customize the lighting for any occasion.

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