Question 1

What makes Riegen water heaters different from other brands?

Accepted Answer

Riegen water heaters are designed with advanced technology and user comfort in mind. Key features include:
• Triple Safety Protection with auto flow sensors, electronic RCD, and double thermal cut-off.
• SmartTemp Technology to maintain a steady hot water temperature even with fluctuating water flow.
• Memory Mode Function with 3 preset temperature settings for families with kids and elderly.
• ActivSafe Technology that runs a full safety check of the heater through a built-in microprocessor.
• Splash Proof Protection (IP25) for durability and protection against water jets.
• Energy-Saving DC Inverter Booster Pump that can cut energy use by up to 60% compared to conventional pumps.
• Low Water Pressure Activator (pump models) for reliable heating even in weak water pressure conditions.
• UL-approved high-quality heating element for faster, more efficient heating and long-lasting performance.
Together, these features make Riegen heaters safer, smarter and more energy-efficient for a comfortable shower every day.

Question 2

Does the purchase include installation service, or is it charged separately?

Accepted Answer

Installation service is not included with the purchase of a Riegen water heater. However, you may contact the after-sales service team to arrange professional installation if required.

Question 3

Do I need a water heater with pump?

Accepted Answer

If your home has low or inconsistent water pressure, a water heater with a pump is highly recommended. The built-in pump enhances water flow, ensuring a stronger, smoother and more comfortable shower experience.

Question 4

Is the Riegen Water Heater suitable for low water pressure areas?

Accepted Answer

Yes. Pump models of the Riegen Nova and Nova Pro series come equipped with a built-in Inverter DC Pump and Low Water Activator, helping maintain strong water flow even in areas with low water pressure for consistent water delivery and optimal performance.

Question 5

Are instant electric water heaters energy efficient?

Accepted Answer

Instant electric water heaters heat water only when needed, reducing energy waste compared to storage heaters. Riegen water heaters are engineered for maximum efficiency and safety.

Question 6

Are Riegen water heaters safe to use?

Accepted Answer

Yes. Riegen water heaters are designed with safety as a top priority. ActivSafe Technology performs automatic safety checks before and during use, while built-in features such as overheat protection, anti-scalding mechanisms and a safety shut-off function provide reliable protection. Every unit is SIRIM certified, meeting Malaysia’s strict safety and quality standards for peace of mind.

Question 7

What is the warranty period for the water heater?

Accepted Answer

Riegen water heaters come with comprehensive warranty coverage for long-term peace of mind:
• 10-year warranty for the anti-leak tank.
• 7-year warranty for the heating element.
• 5-year warranty for the DC pump.
• 1-year general warranty for parts and labour.
For full warranty terms and conditions, please refer to the product manual or contact Riegen’s customer support.

Specification
Pump: Non-Pump	Accs: Multi-angle
Colour: Charcoal Black	Warranty (Anti-leak tank): 10 Years
Triple Safety: Yes	Warranty (Heating Element): 7 Years
Splash Proof Protection IP25: Yes	Power Rating: 3.8kW
High Quality Heating Element: Yes	Min. Water Pressure: 0.1 bar/10kPa
Min Water Flow Rate: 2.0ℓ/min	Max. Water Pressure: 6 bar/0.6MPa
Temperature Control: Stepless Electronic	Product Size (mm): 210 (W) x 370 (H) x 87 (D)
Inlet/Outlet Water Connector: ø 15mm (1/2″ BSP)

Nova — Non-Pump Water Heater (Multi-Angle) RWH-N140N-MACB

Nova — Non-Pump Water Heater (Multi-Angle) RWH-N140N-MACB

WATER HEATER

Nova — Non-Pump Water Heater (Multi-Angle) RWH-N140N-MACB

Nova — Non-Pump Water Heater (Multi-Angle) RWH-N140N-MACB